General

NETWORK STATUS

• Current Mapping Platform Status Online - June 12 Incident Report Attached
• 2G and 3G Network Shutdowns Coming. Transition to 4G LTE Trackers with Btracking.

FAQ

• Is Tracking a Vehicle or a Person in a Vehicle Legal?
• Is Tracking a Phone Legal?
• Can I Prevent Someone From Turning Off the Phone Tracking App?
• Am I Charged For Roaming When Tracking My Phone?
• How Far Back is Tracking History Available?
• What Phones Does Btracking Track?

See all 15 articles

How to Order

• How Much Does GPS Tracking and GPS Trackers Cost?
• How to Place an Order with Btracking
• Schedule Free Live Training or Demo

Getting Help

• How to Get Help and Technical Support

Mapping Platform

Getting Started

• How to Access the Mapping Platform

Dashboard Tab - Groups

• Btracking Dashboard

Dashboard Tab - Vehicle Maintenance

• Vehicle Maintenance Schedules, Maintenance Records - Maintenance Module
• Creating a Maintenance Schedule Reminder Report
• Keep Track of Vehicle Maintenance Activities

Tracking Tab

• Tracking Tab - Map Overview
• Tracking Tools - Track Feature
• Filter Views on Tracking Page
• Let Customers Track Your Vehicle Or Technician with Live Tracker
• Follow A Route in Real Time With Live Tracker
• Tracking Tools - History

See all 7 articles

Easy Geofences Tab

• Creating Geofences - Easy Geofences by Btracking
• Create a Route Geofence - Easy Geofences by Btracking
• Manage and Assign Geofences - Easy Geofences by Btracking
• Creating a POI (Point of Interest), or Landmark

Reports Tab

• How to Create a Report

Driver Scorecard Tab (ENHANCED PACKAGE)

• Driver Scorecard - (ENHANCED PACKAGE FEATURE)

Hot Spots & Routing Tab (ENHANCED PACKAGE)

• Use Hot Spots to Identify Frequented Locations (ENHANCED PACKAGE FEATURE)
• How to Use Routing (ENHANCED PACKAGE FEATURE)

Workflow Tab - Job & Route Dispatch (EXTRA FEATURE)

• Workflow Dispatch User Manual - EXTRA FEATURE
• How to Create a Job in Workflow - EXTRA FEATURE

GPS Tracker Installation and Troubleshooting

Vehicle Trackers

• BTL3030 OBD II Plug-in Vehicle Tracker Installation Guide
• Rigid Mounting of a Plugin Tracker for Use with CrashBoxx Accident Reporting
• BTL1230 Hardwired Vehicle Tracker Installation Guide
• BTL800 Vehicle Tracker Installation Guide
• Hide or Conceal a Plug In Vehicle Tracker with a Y Cable Splitter
• Extender Cable for OBD plug-in tracker

See all 8 articles

Asset Trackers

• BTT400 Solar Hybrid Asset Tracker Installation
• BTT1200 Series Hybrid Asset Tracker Installation Guide
• BTT700 Series Battery Powered Asset Tracker Installation Guide
• BTT700 Series Battery Replacement Guide

General Information

• Tracker LED Indicators
• How to Check the SIM Card

Smart Phone & Tablet Tracking

General Information

• LBS Edge Suite Mobile Phone Settings Administration
• Does Btracking Use My Wireless Data Plan to Track My Phone?
• Where is the Btracking app for my iPhone or Android phone or tablet?
• Four Keys to Accurate GPS Mobile Device Tracking
• Cannot see my phone's location on the Btracking Mapping Platform

Android

• How to Install the LBS Edge Suite for Android
• Install LBS Edge Suite phone tracking app on Android and Keep Existing Device ID
• Critical - Prevent Android From Putting LBS App to Sleep
• How to Prevent An Android Phone User From Turning Off GPS
• Prevent an Android User from Deleting the LBS Edge App

iPhone

• How to Install the LBS Edge Suite for iPhone
• Critical - Enable iPhone to Allow LBS Edge Suite to Always Send Loactions
• Prevent an iPhone User from Deleting the Btracking LBS Edge Suite Phone Tracking App
• How to Prevent An iPhone User From Turning Off GPS