BP303 and BP 304 vehicle trackers equipped with CrashBoxx functionality (our proprietary vehicle crash detection, analysis and reporting technology) require extra care regarding installation. CrashBoxx functionality is highly sensitive. To avoid excessive and unnecessary false notices, it is essential that extra care be taken to mount the tracker to a rigid surface free of vibration and potential contact by the driver.
See the attached Instructions for mounting.
If mounting in this manner is not available or impractical, then we recommend not using CrashBoxx, but instead use the standard impact alert. It is simple to change from CrashBoxx to the standard alert (or vice versa) if necessary, just contact support@btracking.com.